Frequently Asked Questions

Everything you need to know about shopping with Chitaliving

What is the standard shipping timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund, minus any applicable restocking fees.

Do you offer international shipping?

Currently, Chitaliving only ships to addresses within the United States. We are working on expanding our logistics to support international customers in the near future.

How can I track the status of my delivery?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are your products covered by a warranty?

Yes, Chitaliving products come with a standard 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal household use.