Returns & Exchanges

At Chitaliving, we want you to love your home; if you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original condition. We strive to make the return process as seamless and transparent as possible to ensure your shopping experience remains stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware, assembly tools, and instruction manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location, or schedule a freight pickup for oversized furniture items.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund back to the original payment method within 7 to 10 business days.